Security and Fraud
Today the risk of theft and fraud runs rampant through online channels. The safety and security of your information is a shared responsibility by you and the credit union. We will do everything we can to secure your information from abuse however; you too must protect your account numbers, cards, passwords and PIN from high tech fraudsters. We will never initiate a request for your account numbers, card numbers, passwords and PIN (personal identification number) . If you call or write to us, then in the course of conversation we may request this information. But, we will not call or email you for the information ever.
Recently your credit union became the target of a hostile phishing attack. Many members and non-members received what appeared to be an email from the credit union requesting specific account and card number information as well as passwords and PINs. This was not an email from the credit union. We are working closely with authorities to shut these malicious sites down.
If you are unsure about an email you receive that appears to be from us, email us at once at [email protected] simply forward the email to us. There is no need to include any account information. Remember email is not a secure vehicle to send account information. If you need to send us account information use our secure online contact us form.
Email Security
Railroad & Industrial Federal Credit Unions wants to make it very clear that under NO Circumstances will we ever ask for confidential information — especially if it is buried within an e-mail request.
In the event that you receive an e-mail requesting updated debit and/or credit card information, please ignore the request. We will never e-mail you for specific account information. If you receive e-mail from us that you suspect is fraudulent, contact us at once (813) 621-6661 or (800) 769-1424 from 8:25 a.m. until 6:00 p.m. you may also forward all spam e-mails to [email protected].
Text Security
In the event that you receive a text message from the credit union on your device that was unsolcited, do not respond. It is best to ignore or delete the message. Oftentimes, the phone number in which they request you to respond is missing a digit. This is done intentionally to get your to reply to the message. DON'T REPLY.
If you did respond, contact the credit union at once.
Report the incident to the Federal Trade Commission online at www.ftc.gov. Select "file a consumer complaint."
FBI Fraud Alert
Don't get ripped off, review the link below for tips from the FBI on various forms of fraud.
http://www.fbi.gov/scams-safety/fraud
To report Internet Crime you can file a complaint at the Internet Crime Complaint Center (IC3).