We look forward to hearing from you. Please reach out with any comments, questions — or even complements! Use our contact form or browse the information provided below.

Important: please do not send sensitive information through email, as it is not entirely secure.

Lost or Stolen Card

If you believe your debit or credit card has been lost or stolen, please report it immediately. After hours debit: (866) 820-1988. After hours credit: (866) 820-4883.


Member Services

Local (813) 800-TRAX
Toll Free (888) 530-TRAX
8:30 am - 6:00 pm, Monday through Friday

Mailing Addresses & Wiring

Inquiries and Applications

Trax Credit Union
P.O. Box 5125
Tampa, FL 33675-5125


Trax Credit Union
2315 Drane Field Road
Lakeland, FL 33811

See wiring instructions (PDF).

Insurance & Payments

To make your mortgage loan payment visit Midwest Mortgages.
To send proof of car, boat or other movable loan insurance visit We Have Insurance.

Phone Numbers

Lost - Stolen - Fraud  VISA Card
Visa CREDIT and DEBIT (800)449-7728
After Hours Card Services   
DEBIT Card (866)820-1988
CREDIT Card (866)820-4883
From CSX Company Line
CSX  ext. 6370
Automated Audio Response  
Tel-R Connect (813)621-6661 press 1
(800)769-1424 press 1
Member Services Press 0
Auto Advisor  Ext. 234
Wealth Management, Richard Chrzanowski Ext. 279
Family Security Plan Insurance Ext. 226
Mortgage Application Ext. 272
New Company Groups Ext. 233

Fax Numbers

Loans and Mortgages (813) 623-1291
Member Services (813) 621-9479
Marketing  (813) 623-1291
Branch Fax Numbers
Main Office, 50th St. Branch (813) 740-8425
Plant City (813) 759-8125
Temple Terrace (813) 985-6251
Winthrop (Riverview) (813) 769-0638
South Shore (Ruskin) (813) 938-5946
Seffner (Brandon) (813) 315-3188
Zephyrhills (813) 715-7546
Lakeland, 2315 Drane Field Rd. (863) 644-5602
Lakeland, 3305 Lakeland Hills Blvd.  (863) 687-2318

Loan Payment Assistance

The Member Care team is here to help you whenever you are having trouble with your credit union loan payments. You can reach them at their extension listed below or by emailing [email protected]. If you can't reach a them at the numbers below, call 813-800-TRAX.

Member Care Advocate Extension Direct Phone Line
Cathy 240 (813) 405-1424
Johanna 243 (813) 405-1427
Leonard 238 (813) 405-1428
Wendy 225  


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