We look forward to hearing from you. Please reach out with any comments, questions — or even complements! Use our contact form or browse the information provided below.
Important: please do not send sensitive information through email, as it is not entirely secure.
Lost or Stolen Card
If you believe your debit or credit card has been lost or stolen, please report it immediately. After hours debit: (866) 820-1988. After hours credit: (866) 820-4883.
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Member Services
Local (813) 800-TRAX
Toll Free (888) 530-TRAX
8:30 am - 6:00 pm, Monday through Friday
Mailing Addresses & Wiring
Inquiries and Applications
Trax Credit Union
P.O. Box 5125
Tampa, FL 33675-5125
Payments
Trax Credit Union
2315 Drane Field Road
Lakeland, FL 33811
See wiring instructions (PDF).
Insurance & Payments
To make your mortgage loan payment visit Midwest Mortgages.
To send proof of car, boat or other movable loan insurance visit We Have Insurance.
Phone Numbers
| Lost - Stolen - Fraud VISA Card | |
|---|---|
| Visa CREDIT and DEBIT | (800)449-7728 |
| After Hours Card Services | |
| DEBIT Card | (866)820-1988 |
| CREDIT Card | (866)820-4883 |
| PIN Change |
(866)985-2273 |
| PIN Change (International) |
(531)262-5314 |
|
From CSX Company Line
|
|
| CSX | ext. 6370 |
| Automated Audio Response | |
| Tel-R Connect | (813)621-6661 press 1 (800)769-1424 press 1 |
| Departments | |
| Member Services | Press 0 |
| Auto Advisor | Ext. 234 |
| Wealth Management, Richard Chrzanowski | Ext. 279 |
| Family Security Plan Insurance | Ext. 226 |
| Mortgage Application | Ext. 302 |
| New Company Groups | Ext. 233 |
Fax Numbers
| Loans and Mortgages | (813) 623-1291 |
| Member Services | (813) 621-9479 |
| Marketing | (813) 623-1291 |
| Branch Fax Numbers | |
|---|---|
| Main Office, 50th St. Branch | (813) 740-8425 |
| Plant City | (813) 759-8125 |
| Temple Terrace | (813) 985-6251 |
| Winthrop (Riverview) | (813) 769-0638 |
| South Shore (Ruskin) | (813) 938-5946 |
| Seffner (Brandon) | (813) 315-3188 |
| Zephyrhills | (813) 715-7546 |
| Lakeland, 2315 Drane Field Rd. | (863) 644-5602 |
| Lakeland, 3305 Lakeland Hills Blvd. | (863) 687-2318 |
Loan Payment Assistance
The Member Care team is here to help you whenever you are having trouble with your credit union loan payments. You can reach them at their extension listed below or by emailing [email protected]. If you can't reach a them at the numbers below, call 813-800-TRAX (8729).
| Member Care Advocate | Extension | Direct Phone Line |
|---|---|---|
| Cathy | 240 | (813) 405-1424 |
| Johanna | 243 | (813) 405-1427 |
| Katie | 238 | (813) 405-1428 |
| Krista | 225 | (813) 367-1105 |
| Danielle | 236 | (813) 367-9871 |
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