Contact US
Get in touch with us
We look forward to hearing from you. Please reach out with any comments, questions — or even compliments! Use our contact form or browse the information provided below.
Important: please do not send account numbers or sensitive information through email, as it is not entirely secure.
Important Information
Local (813) 800-TRAX
Toll Free (888) 530-TRAX
Member Services
Press 0
Auto Advisor
Ext. 234
Wealth Management, Richard Chrzanowski
Ext. 279
Family Security Plan Insurance
Ext. 226
Mortgage Application
Ext. 272
New Company Groups
Ext. 233
Mailing Address
Trax Credit Union
P.O. Box 5125
Tampa, FL 33675-5125
Payments & Wiring
Trax Credit Union
2315 Drane Field Road
Lakeland, FL 33811
Routing Number #263183049
Lost or Stolen Cards
If you believe your debit or credit card has been lost or stolen, please report it immediately.
Visa Credit and Debit
From CSX Company Line
ext. 6370
After Hours Card Services
Debit Card
(866) 820-1988Credit Card
(866) 820-4883PIN Change
(866) 985-2273PIN Change (International)
(531) 262-5314
Loan Payment Assistance
You can reach us at (855) 762-6222 or by emailing care@traxcu.com. If you can’t reach us at the number provided, please call 813-800-TRAX (8729).