Please Note: We Are Closed on August 18th
All offices will close at 12pm EST on August 18, 2021, for a staff meeting. Please plan your transactions accordingly.
Online services will be available including Mobile Deposit, Online Banking, Bill Pay and Zelle®.
We will resume normal business operations on Thursday, August 19, 2021 at 8:30am EST.
Thank you for being our member!
86th Annual Meeting
Did you miss the 2021 Virtual Annual Meeting? Check it out below!
Thursday, May 20, 2021
In order to maintain the safety of our members and employees, we held our 86th Annual Meeting in a virtual format. Our meeting was held on Thursday May, 20th at 5pm. Don't forget to review the Annual Report below - and check out the recording above in case you missed it!
An update for our Members: Coronavirus (COVID-19)
Updated: May 1, 2021
***The third round of COVID-19 stimulus payment direct deposits have begun. We strongly recommend setting up deposit text alerts via online banking. Deposit notifications are the fastest way to learn when your funds are available. The IRS reminds taxpayers that the payments are automatic, and they should not contact their financial institutions or the IRS with payment timing questions. Visit www.IRS.gov/getmypayment for up-to-date information.***
For questions regarding eligibility, payment amounts, or other information on the second round of stimulus payments, click here.
To reduce the spread of COVID-19, face masks or protective face coverings will be required in all branch locations. We hope these temporary steps will protect our staff and members from exposure to the virus while in our offices
All branches are open in a limited capacity. No appointment is necessary; however, to closely monitor social distancing guidelines, all entrance doors will remain locked. We ask that you knock on the door, and an employee will open the door when space is available, in accordance with capacity limitations. To further limit person-to-person interaction for our members and staff's safety, we ask you to use drive-thru services for deposits, withdrawals, transfers, and other transactions you would typically visit a teller for. Our lobbies are open for those who need to speak with a representative regarding loans, debit cards, and account maintenance.
Please know this is a temporary precaution to reduce the risk of exposure to COVID-19. We will resume business as usual as soon as it is safe to do so. We continue to take all measures possible to disinfect our offices throughout the day and after the close of business. Keep an eye on our COVID-19 Updates page, Facebook, Instagram, and your inbox for important updates regarding further announcements.
The COVID-19 pandemic has ravaged our country, but all of us here at Trax Credit Union have never been more proud of our membership. Thank you for adjusting how you do your financial transactions and being patient regarding longer than usual wait times. Through it all, our members have been supportive and understanding. Thank you, and we appreciate your loyalty and perseverance in these unprecedented times.
Trax CU is here for you
We know some members may be experiencing financial hardships during the COVID-19 crisis. Please know, as your Credit Union, we want to help. We’ll get through this together. Here are some relief programs available during the COVID-19 pandemic:
- Loan Skip Payments & Extensions – Advance the due date on your loan with Trax CU
- Credit Card Skip Payments – Advance the due date on your credit card with Trax CU
- Emergency Loan – up to $5,000 in emergency funds*
- Reduced Loan Rates for Savings Secured Loans – 1.99% APR for up to 24 months on savings secured loans. Keep your savings in-tact with low fixed rate loan.
- ATM withdrawal limits increased - up to $800 per day. (Some ATM machines may have reduced limits)
If you are experiencing a financial hardship due to COVID-19, please contact us to discuss the options available to you.
Federal Government Stimulus Information
***Visit www.IRS.gov/getmypayment for 2nd round stimulus information***
The government will be issuing economic stimulus payments to qualified households in response to the COVID-19 epidemic. These payments will be issued by the Internal Revenue Service (IRS), so Trax has limited information regarding the timing of these payments. Here is what we do know:
In order to receive the full stimulus payment of $1200, the government has assigned income thresholds as follows:
- Individuals earning up to $75,000
- Those who filed as “head of household” earning up to $112,500
- Couples who filed jointly and made up to $150,000 will receive $2400
For tax filers earning more than the assigned thresholds, your payment will be reduced by $5 for every $100 of income above these thresholds.
Payments will be issued via direct deposit. The IRS will use the direct deposit information on your 2019 federal tax return. For those who haven’t yet filed in 2019, the IRS will use information from your 2018 return.
Social Security and Railroad Retirement recipients will automatically receive their stimulus payments.
For those who received a paper check on your last return, you can expect a paper check for your stimulus payment.
We encourage our members to visit the IRS website to learn more about stimulus payments, and when you can expect funds to be deposited.
Stay Safe & Avoid COVID-19 Scams
You may encounter potential COVID-19 scams, as there are many criminals attempting to exploit Americans during this crisis. Here are some tips to stay safe from scammers:
- Trax CU will never request your banking information via a text message or phone call. Don’t provide your account number and/or routing number for your stimulus payment.
- Beware of phishing emails that appear to be from legitimate organizations such as the Center for Disease Control (CDC) or the World Health Organization (WHO). Always hover your mouse over any links before clicking. Ensure the link is legitimate.
- If you receive an email requesting your banking information, and appears to be Trax CU forward the email to [email protected]traxcu.com
Visit the IRS website for more information about potential stimulus scams.