Government Shutdown Information
Trax Relief Programs
We know members impacted may need immediate relief. To support them, Trax is offering the following to federal government employees and contractors:
Loan Extensions
- Available for members with existing Trax loans who cannot make payments due to hardship.
Shutdown Loan
- Proof of federal employment required (recent pay stub or direct deposit from September 2025)
- Loan amount is equal to one month’s pay, with a maximum loan amount of $5,000
- 3.99% APR*
- 12-month term
Frequently Asked Questions
Q: Will I still get my Social Security check?
A: Yes. Social Security payments are continuing. Some services may be slower. You can confirm directly with the Social Security Administration.
Q: I’m a veteran — will my benefits stop?
A: No. Veterans’ benefits are continuing. You can confirm directly with the Department of Veterans Affairs.
Q: My spouse works for the federal government and isn’t being paid. Can I qualify for help?
A: Relief is primarily for members directly impacted. Household hardship may only be considered if the impacted person is part of a joint loan application.
Referral Resources
If you need additional information, please visit the sites below:
- Social Security Administration: www.ssa.gov
- Office of Personnel Management: www.opm.gov
- Department of Veterans Affairs: www.va.gov
- SNAP / Food Assistance Program: www.fns.usda.gov/snap
- HUD/FHA/USDA Housing Programs: www.hud.gov
For any additional questions, please don't hesitate to contact us at 813-800-TRAX (8729).
*APR = Annual Percentage Rate